Q. What services do you offer?

Precious Pets offers personalized pet care in your own home, including dog walking, drop-in visits, pet taxi, nail trims and overnight pet sitting to ensure your pets ultimate comfort. We can also watch your small or exotic pets! 

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Q. Do you require meet and greets before performing services?

Yes, meet and greets for first time clients are required. The first meet and greet is free. I want to ensure that you and your pet are both comfortable with me before moving forward in the booking process. I also like to go over any questions and details in person to make sure everything about your pets care is covered before the stay. If a request for a service is received before a meet and greet is done, it will be canceled. 

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Q. What kind of pets do you care for?

I have a wide range of experience with several types of pets: dogs, cats, birds, small animals, and reptiles. I am confident in handling these animals regardless of species and size. If you have a unique pet or one with unusual needs please reach out to me and I will work closely with you to make sure that I provide the same quality of care as you do.

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Q. When is payment due?

Payment for daily drop-ins/walk services is due at 48hrs before the start of the stay. Payment for overnights or vacation drop-ins/walks are due 7days before the start of the stay. If the the stay is not paid the booking will not be completed. If paying in cash it can be given at the meet and greet or left in the home on the start date of the booking, not upon return. 

Q. What is your cancellation policy?

HOLIDAY/VACATION CANCELLATIONS AND DEPOSITS: For all services scheduled on or around the holidays (i.e. Thanksgiving, Christmas, New Years, etc.), a 50% NON-REFUNDABLE and NON-TRANSFERABLE deposit is due at the time of booking. The remaining 50% is due 7 days prior to start of services. If canceling later than 12:00PM 7 days prior to start of services, there will be no refund.  

DAILY DROP-INS/WALKS: No deposit is required for daily or weekly drop-ins/walks. The payment is due 48hrs days prior to start of services. If canceling later than 12:00PM 24hrs prior to start of services, there will be no refund.

Clients that cancel within the grace period for any request are able to accept a credit for a future stay rather than a refund if they would like. Refunds and credits are not offered for early returns. Credits expire one year from the date issued.

We absolutely hate to turn away any of our excellent clients because we are fully booked, but from time to time this does occur.  The cancellation policies help to keep space available in our schedule for those who really need it, because we are only booking services with those that are certain they need us and know that cancellation policies apply should they need to cancel. However, we understand that things happen out of our control. please do not hesitate to reach out to me directly in the case of emergencies. 

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Q. When do I give you a key/code to access my home? What do you do with the key after the stay is over?

Most clients give a key/code during the meet and greet. If you are unable to do so at that time, most clients will text the code upon departure or will hide a key. Keys can also be picked up as a one time courtesy, you must schedule a key pickup prior to your departure. After that keys must be hidden, kept in a lockbox or given a copy/code. Please be sure to test the copied key/code to ensure that it works properly. If the key or code does not work and we can not get a hold of the client, the client is responsible for any locksmith charges. When the stay is over I will gladly keep a copy of a key if wanted to avoid pickups/drop offs in the future. If you do not want me to keep the key, I will gladly hide it or will drop off when convenient! Please make us aware of any changes to your travel plans as soon as possible, including flight delays or late arrivals that way we can add extra visits if needed and I know your pet(s) will be taken care of. 

Q. Do you keep me informed during your visit(s)?

All clients are provided with frequent updates, including photos, messages and “Pet Report Cards”. We love keeping you updated! Note: We enjoy sending updates for clients to look at in their leisure time, do not feel obligated to respond to every update. We want you to know your pet is in good hands and you can feel at ease while traveling!

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Q. What do you consider holidays?

Holidays are listed as the following:

New Year’ Eve & New Year’s Day (Dec 28th-Jan 3rd)

Easter Weekend (4 days)
Memorial Day Weekend (3 days)
4th of July Week (July 1st-7th)
Labor Day Weekend (3 days)
Thanksgiving Week (Mon-Sun)
Christmas Week (20th-27th)

Q. How much notice do you need to reserve pet sitting visits?

In order to guarantee availability please give as much notice as possible, preferably two weeks. To secure pet sitting around major holidays (Christmas,Thanksgiving, etc.) be sure to book a few weeks or months ahead of time, as available space tends to fill up quickly. Deposits are required for holding dates. If you have an urgent, emergency, or last minute need for pet sitting services due to delayed flights, late work meetings, etc., please communicate with me and I will do everything I can to accommodate your schedule and the needs of your pet(s).

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Q. Can you administer medications to my pets while I am away?

Yes. I accommodate my schedule to ensure that your pet(s) get their medicine in a timely manner. I provide the necessary care and attention your pet needs to heal comfortably and completely from any injury or illness. I have experience giving topical, oral, and subcutaneous medications of all kinds. I am CPR and Pet First Aid certified, however I am not a vet. Please understand that while I will do everything I can to make sure your pet gets their medication, there are pets who sometimes hide and make it difficult to do so. In the event that your pet is not comfortable but urgently needs medication please have an emergency contact available or have your vet information on file to ensure they get the care they need.

Q. When are you available to do drop in visits or walks for my pet(s)?

I provide drop in services and walks from 7am-10pm, seven days a week, and 365 days a year. If I am not available for any period of time I will block the times and days off on my calendar. If you are needing visits outside of the time frame listed, there will be an $15 early/late visit charge on top of the regular price. Please communicate with me if you are needing these early or late visits and I will try my best to work with you and your pet. 

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Q. What is your policy on extreme weather?

When certain weather conditions (e.g. extreme heat, cold, or thunderstorms) occur please understand that your dog’s walk may be shortened to a potty break rather than a full walk. However, I will still stay and provide company to your pet(s) for the duration of the scheduled visit inside or in the backyard of your home. Walks will not be canceled by me due to these weather conditions unless the client initiates a cancellation. Please note that in the event of severe inclement weather, every attempt will be made to care for your pet during their scheduled time. Snow, ice, severe flooding and other weather related issues may cause travel problems. In these situations, please allow for extra travel time so that we may reach your pet safely. 

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Q. What is your policy on emergencies? Are you insured?

Precious Pets Pet Care is fully insured and pet CPR certified. Safety of the dogs and the public will always come first, and we will take every precaution we can to avoid any emergencies. In the event of an emergency while your pet is in our care, you will be contacted immediately. All clients must have emergency contact information on file, including the name & phone number of your pets veterinarian and a trusted “back-up” contact that we may reach out to if you are unavailable. Clients must also have a card on file with their trusted veterinarian in the event that your pet(s) need to be seen immediately. In the event a Precious Pets Pet Care service provider is unable to complete service due to an emergency another service provider will be sent to complete the service. In the event none are able to do so the client must have an emergency contact on file to complete service. 

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Q. If my dog(s) have been trained to walk off-leash during their walk, will you do it?

No, all dogs will be walked using a leash and or harness. We will provide our own walking equipment that the client agrees to. This is for their own safety. That way I have complete control in any event so that we are both safe. Should the client decline to use our equipment the client must provide equipment that dog is not able to get loose from on a walk. Specific behaviors, including aggressiveness or “triggers” should be disclosed during our initial Meet and Greet. Please communicate to me any changes in your pets behavior or health that may affect the safety of our walk/visit. All pets should be current with their vaccinations. All clients are provided with a “Walk Report” at the conclusion of each walk.

Q. My cat lives both inside and outside, will you let him/her out when you are visiting?

While we understand that many cats live large portions of their life outside, and that most are happy and comfortable when that routine is uninterrupted. However, because we are not their primary pet parent an outdoors-living cat may not come to me as he/she normally would when you are home and so a scheduled visit may not include direct contact with the pet. In this case Precious Pets Pet Care will only complete the visit for indoor kitties and maybe offer shorter visits if your cat isn’t feeling social. We will work with you to make sure that the cat receives the necessary care it needs. Please note that, due to the unpredictability of outside life, we will not be held liable if an outdoor cat runs away, is injured, and or passes away due to unforeseen circumstances while outside. Hiring Precious Pets states that you agree to these terms.

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